Anderson's Business Law & Legal Environment
Author: David Twomey
A true landmark in legal education, " Anderson's Business Law and the Legal Environment" has long guided users to a practical understanding of business law. Now in it's eighteenth edition, the book stands as a trusted reference point in business law, and as a clear guide for students preparing for the CPA exam.
Interesting book: Physical Hazards of the WorkPlace or The Struggle for Control of Public Education
Ethical Decision-Making in the Hospitality Industry
Author: Christine Jaszay
With an integrated case study approach, this book offers a comprehensive and reader-friendly method for future managers to learn how to recognize and analyze ethical dilemmas—giving them a strong foundation for making decisions based on sound ethical principles. Prepares readers to manage others successfully by helping them understand and posses the social skills necessary to ensure successful ethical interaction. Throughout the book, an on-going realistic case study of a fictional establishment presents all the possible ethical situations that may come up in the real world. Addresses the behavioral areas that influence the ability to be ethical such as civility, courtesy, problem-solving, diversity, communication, stress management, delegation, time management, and humility. Presents over 50 situations in segments of the case study for identifying the decision options, stakeholders, and the possible consequences to the stakeholders for the various decision options, and any of the Ethical Principles for Hospitality Managers that might be violated by these decisions. For those in human resource and hospitality management positions.
Table of Contents:
| Ch. 1 | Ethical principles for hospitality managers | 1 |
| Ch. 2 | Ethical thought | 20 |
| Ch. 3 | Making proper employment selections and introduction to the case study | 44 |
| Ch. 4 | Ethics and front office management | 60 |
| Ch. 5 | Ethics and housekeeping management | 77 |
| Ch. 6 | Ethics and sales and marketing | 94 |
| Ch. 7 | Ethics and facilities management | 109 |
| Ch. 8 | Ethics and foodservice management | 126 |
| Ch. 9 | Ethics and dining room management | 143 |
| Ch. 10 | Ethics and bar and beverage management | 158 |
| Ch. 11 | Ethics and human resource management | 174 |
| Ch. 12 | Ethics and technology | 190 |
| Ch. 13 | Ethics and cost control | 206 |
| Ch. 14 | Developing codes of ethics and ethics programs | 223 |
| Ch. 15 | Training management and employees in ethics | 242 |
| Case study : freshwater Oasis Inn | 263 | |
| App. A | Principles and standards of ethical supply management conduct | |
| App. B | American society of association executives standards of conduct | |
| App. C | Marriott corporate policy 1, ethical conduct | |
| App. D | Some messages to the executives of Ramada Inns |
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