Designing Managing and Improving Operations or Running NonProfit Organizations

Designing, Managing and Improving Operations

Author: David M Upton

A collection of action and implementation-oriented cases focused on improving the operations of a business unit. Focuses on the individual operating unit in both manufacturing and services. Addresses the design, management and improvement of the fundamental building blocks of operations— operations processes. Looks at the systems used to coordinate processes, focusing on the use and management of information technology as part of such systems. For those in production and/or operations management.

Table of Contents:

	Preface
	Introduction
1	Designing, Managing and Improving Operations Processes	1
1	The Cummins Engine Company: Starting Up "B" Crankshaft: Manufacturing at the San Luis Potosi Plant	23
2	Display Technologies Incorporated	34
3	Corning Glass Works: The Z-Glass Project	50
4	Deutsche Allgemeinversicherung	63
	A Note on Constructing and Using Process Control Charts	71
5	Massachusetts General Hospital: CABG Surgery	83
6	Solagen: Process Improvement in the Manufacture of Gelatin at Kodak	100
7	McDonald's Corporation	114
	What Really Makes Factories Flexible?	131
8	Stermon Mills Incorporated	142
2	Operations Systems and Information Technology	155
9	John Crane UK Limited: The CAD-CAM Link	171
10	The Cybertech Project (A)	189
11	Motorola, Inc.: Bandit Pager Project (Abridged)	207
12	FASTech Integration Inc.	220
	Must CIM Be Justified by Faith Alone?	232
13	EG&G Rotron Division	242
	Getting Control of Just-in-Time	253
14	Digital Equipment Corporation: The Endpoint Model (A)	262
	A Note on Manufacturing Resource Planning (MRPH)	273
15	Vandelay Industries, Inc.	278
16	Kanebo Ltd.	289
17	Deere & Company (A): The Computer-Aided Manufacturing Services Division (Abridged)	299
18	AeroTech Service Group, Inc.	310
	The Real Virtual Factory	320
	The Coordination of Global Manufacturing	332
3	Designing and Implementing Operations Improvement Strategies	341
19	Integron Incorporated: The Integrated Components Division (ICD)	363
20	A Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)	377
21	Daewoo Shipbuilding and Heavy Machinery	394
22	Samsung Heavy Industries: The Koje Shipyard	410
	Why (and How) to Take a Plant Tour	422
23	HMS Thetis and Apollo XIII	432
24	PPG: Developing a Self-Directed Work Force (A)	450
	A Note on High-Commitment Work Systems	464
25	Vickers Incorporated: Omaha Plant	472
26	Deloitte & Touche Consulting Group	488
27	Pacific Dunlop China (A): Beijing	498
28	Micom Caribe (A)	512

Interesting book: Contabilidad de Dirección

Running NonProfit Organizations: Fifteen Essential Steps and Concepts for Board Members and Management

Author: Herbert Heaton

Today there are over one and a half million nonprofit organizations. What are their missions? How can they rigorously assure their productivity and performance quality? What should board members and managers do? This book helps board members and managers of nonprofit organizations sketch their roles and fill them effectively. It puts practical ideas, drawn from experience and observation, into a conceptual framework. Fifteen essential steps and concepts are presented as priority projects to be taken in order--like steps in a stairway.